![]() During this delay the lock will not respond to keystrokes at all. Have them call our customer service and we can help them reset the code after they give us the appropriate information/ identification.ģ – In some cases they have tried the wrong code, and get put into a lockout mode which means you will not be able to enter another combination for about five minutes. Make sure no wires or cables are trapped between the input pad and safe door.Ģ – They have tried to reset the code and entered a wrong number transforming the code. ![]() Replace the battery and carefully position the keypad over the mounting screws and slide the keypad housing down. Remove the 9-volt alkaline battery and the connector by unsnapping it from the two terminals on the top of the battery. To fix this issue slide the keypad housing up and expose the battery. The top three reasons an electronic lock seems to stop working properly is because of one of the following reasons:ġ – The battery has died and they are unaware that it is time to replace them. If you own an electronic lock on your gun safe and you find that for some odd reason your password/code is not working out, there is usually a simple explanation for that.
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